Thank you for visiting my website. A quick note about out-of-stock items.....this doesn't necessarily mean that you can't get any. It just means that you can't get any right this instant. If you look and your favorite is listed as "out of stock", shoot me a quick email....there might be a couple left in the sales kit you can have. Please DON'T just brainlessly order it! Tthis will significantly delay shipment of your order, as I try to track you down to determine if you want the product omitted or find out what other item you would like instead. Please also be aware that if you choose omission, this might drop your order under the $50 free shipping level, and you will then be responsible for shipping costs.
Also, when you are placing your order, please please please! Read the full ordering instructions! Please take a moment to type in your scents or unscented when requested to do so. This eliminates me scratching my head and trying to take days to track you down to see what you want, or worse yet....punting and sending you something I have on hand because you didn't specify, and then you don't like what I sent you! Yes, everyone says I'm amazing and all, but ESP has never been a great skill that I possess, so thank you in advance for doing this to keep things running smoothly here at the shop.
Due to financial and personal issues, my store is no longer open to the public.. If you wish to come out and pick up stuff in spite of this, you may call 608-884-2221 and make an appointment, or take a chance and stop by. (It might be a good idea to check the location schedule and see if I'm at a show first!). You can also call ahead and we can make arrangements to use the drop box outside the store, although this isn't always possible in 90-degree summer heat.
If you have any difficulties ordering at all, or have an issue with the shipping prices, you may click HERE and email your order directly. I will then send you a direct e-invoice to which you may respond with your payment. If you wish to pay by check, please click on the contacts area for our mailing address and information. Please be aware that the $9.50 shipping charge is a rough estimate for all packages for the whole United States. Your actual shipping charges may or may not be the same. Any over-payment will be refunded. If you want to pay online by credit card, please choose the PayPal option as your method of payment at checkout. You will then be directed to a page where PayPal will process the credit card. If it is your first online payment, you will be prompted to create a Soap by Mom password, which you can use for future online payments. You are NOT creating a PayPal account, you are only creating a password for Soap by Mom to keep your credit card info safe.
About large or bulk-type orders: Feel free to order as many products as you like, however keep in mind that it doesn't matter if you order two bars or two hundred, my cost of production remains the same. I purchase raw materials once a year, figure the cost, and then price my items so that everyone can enjoy the best price that I can offer, and I can try to still cover my expenses and make a living. When you ask for large discounts simply because you are purchasing large amounts, my cost of production and time involved to produce your products does not change. By asking for large discounts, it's like your boss telling you that you are now working for less salary, but he expects full force effort because it's a large contract. For the best possible prices, I suggest ordering soap logs in your favorite scent, and maximizing your online money by ordering $50 or more so that you get free shipping.
Lastly, a word about palm oil. Recently, I have had several customers choose to boycott all of my products simply because some of them contain palm oil and palm kernel oil. While I respect their right to choose this option, I'd like to take a moment to point out that when you do this, you are punishing the wrong industry. Most soapmakers like myself purchase only certified, sustainable palm oil products, and we pay top dollar for it. What this means in the big scheme of things is that the rain forest farmer gets more money for his product, and therefore doesn't require as much land to produce the income that he needs. Conversely, companies that buy palm oil products in massive bulk cargo ship quantity pay pennies on the dollar for their palm products. This means that to make the same amount of income, the rain forest farmer needs massive areas of land to grow product, and the rainforest gets destroyed. If you really want to have a positive impact and help preserve the rainforests, then you need to be boycotting the big companies and purchasing local from hand crafted soapmakers like Soap by Mom!
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