Soap by Mom's Sales Policies

Availability and Delivery

Mom does everything she can to insure that every item you see is in stock and available when you request it.  Sometimes, though, due to weather or unexpected demand, she will run out of a certain item and won't have it on hand when you order.  While Mom can't guarantee that 100% of her products will be ready 100% of the time, she does guarantee that you will receive her best effort to fill your order quickly and completely. 
For items which you order that are "Temporarily Out of Stock", Mom wants to know what you wish to do about your order.  Most times you will receive an email or a call.  Your order will not be shipped until she manages to reach you concerning your order.
Shipping, packaging, and handling charges are included in your total price and shipping weight. Any order over $50 will be shipped free of charge.  The rest will receive a flat rate $9.50 shipping fee, some of which will be refunded if your actual shipping cost is less.  Gift baskets of any size may require an extra $5 - $10 shipping fee due to their bulky sizes.  
Please note that "natural" and "hypoallergenic" do not necessarily mean the same thing.  Most customers find Mom's soaps to be more gentle than a comparable commercial soap.  If you have any skin conditions, allergies, or are under a doctor's care, it's always a good idea to consult the doc with any questions. 

Return Policy

Mom knows how tricky it can be to shop for scented items over the internet, and she wants you to enjoy your selections.  If you should choose to return one of your items,  Mom will be happy to refund the purchase price, or give you store credit towards your next purchase.  To ensure the sanitary conditions for all customers, Mom must insist on the following guidelines:
  • Returns must be sent back within 30 days of the shipment date.  Cash purchases will receive refunds, Visa/MC purchases will receive store credit.
  • Returned items must be unused and in original, undamaged packaging.
  • Returned items must be shipped at customer expense, and insured against damages.  If packages are lost or damaged, she can't grant a refund to you.
  • Store credit issued for a return must be used within 3 months from issue date.  Any unused credit will not be refunded after 3 months.
If you have any questions about your return at any time, please feel free to email or telephone.

Sales Tax

Wisconsin residents please be sure 5.5% sales tax is added to your order upon check-out.  Mom hates calculating taxes, but it's the law.

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